Our decision to work towards ISO 9001 accreditation demonstrates our commitment to providing a high-quality and consistent solutions for our customers and our ongoing investment in technology, development and processes and procedures. This internationally recognised standard ensures our services and solutions meet the needs of customers through an effective quality management system.
It means they can be assured that we are working in a proven and consistent approach where customer satisfaction is at the heart of what we do.
It also shows that for the Madison Group, quality is not just a concept, but a reality. Our policies and procedures document it, and our people show it in how they work and the solutions we provide.
It promotes continual improvement and ensures that our business processes are constantly being reviewed and refined to ensure effectiveness and efficiency. This permeates to all levels of the business and boosts staff responsibility and commitment to these processes and values through regular audits.