Internal Support and Account Manager

Overview

This role sits within our Madison Express business, who are specialists in the distribution of cable, connectivity, and related products primarily to the electrical wholesale market.

A bit about us

Established in 1991, Madison Group Enterprises employs over 130 people across Australia and New Zealand and is comprised of businesses that specialise in the design, development and distribution of leading connectivity products and technologies. Our businesses MadisonAV, Madison Express, Madison Technologies and mIoT have expertise across a broad range of communication, wireless, audio visual, industrial IT and IoT disciplines.

The opportunity

Based in our Bayswater office, this role will report into the WA State Manager and will manage and grow the sales from new and existing accounts, as well as delivering exceptional customer support by acting as the first point of call for incoming queries.

Day to day you will:

  • Manage all aspects of customer relationships virtually including account planning, opportunity management, quote follow-up, query qualifications and converting opportunities into sales orders
  • Act as part of a virtual call centre answering incoming calls from customers
  • Manage customer returns and credits ensuring we continue to provide exceptional after sale service
  • Log enquiries/quotes into CRM and raise local purchase orders to meet sales order requirements
  • Ensure orders are released to warehouse staff to meet daily transport times and coordinate freighting requirements for orders when required
  • Ensure daily sales invoicing is completed with the assistance of the WA State Manager

Working within a small team, this is an office-based role providing support to our customers across the region.

The benefits

At Madison, our culture is the heart and mind of who we are and champions how we interact with each other and our customers and suppliers.

In our most recent Employee Experience Survey, when asked to describe our culture using three words the top words our teams used were friendly, supportive, inclusive, collaborative, positive and fun.

With the flexibility to manage your career your way, we connect our employees with training programs, progression opportunities and provide lunch on a daily basis so that you can ‘make it happen’ for our customers. For more information visit mge.com.au/connected-careers/

What we are looking for

We’re looking for someone who has the ability to continually provide an outstanding customer experience that delivers sales and profitable customer outcomes.

You will be a master communicator and demonstrate exceptional negotiation skills.  Using your knowledge of the electrical wholesaler industry, you will be able to articulate the value of our products and their technical application and solutions to customers.

You will have experience entering and tracking customer orders in a CRM, as well as having exceptional attention to detail.

A forklift licence is not essential however will be highly regarded or a willingness to obtain one.

 

If this sounds like you, please apply now! All applications must include a cover letter outlining how you would add value to this role and resume to be considered.

Recruitment agencies: thank you for your interest in working with us, but we’ve got this. We will reach out if we need your assistance. Any unsolicited resumes will not be considered a candidate introduction.

Candidate Application Form

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